Ward CX Studio

Transcribe, guardrail, and score contact center conversations

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API Key

Evaluate as Tenant

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Use Admin Key to select tenant Queue evaluation (async) Evaluation Model

Used for scoring only. STT is separate.

Transcript Custom criteria (JSON)

Audio file

Language

STT Provider

STT Mode

Enable diarization (speaker separation)

Uses Chirp + Sync path when enabled.

Batch Evaluation

Use your tenant API key to upload multiple files and process them in the background.

Create Batch

Batch Type

File Count

Webhook URL (optional)

Upload archive (.zip)

Single zip, one file per audio inside

Upload Files

Batch ID: -

Upload URLs expire in 1 hour. Use these URLs to upload your files directly to GCS.

Select file(s)

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Batch Status

Batch ID

Status

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Total

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Completed

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Failed

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0%

Recent Batches

Enter an API key to see batches

Assessment

Score

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Confidence

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AI Sentiment

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AI Confidence

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Topic / Type

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STT / Diarization

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Latency

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Cost

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Categories

Summary

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Recommendations

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Request Trace

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Client Trace

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Server Trace

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Step details

Click an error step to inspect details.
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Raw JSON

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LLM Raw Response

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Transcript

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Prompt

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Admin Key Tenant API Key

Select Tenant

Create Tenant

Name Company Context Forbidden Phrases

Language

Rate/min

Default STT Provider

Default STT Mode

Subscription Tier

Storage Quota (MB)

Retention Days

Delete oldest files on overflow

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Edit Tenant

Name Company Context Forbidden Phrases Required Phrases

Language

Rate/min

Default STT Provider

Default STT Mode

Active

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Knowledge Items

Select tenant first

AI Import (PDF/DOCX/CSV)

Language

Mode

Parser

Max items

Upsert existing

Auto-approve + activate

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Knowledge Editor

Title

Kind

Priority

Status

Rule type

Severity

Topic (routing) Keywords (comma sep) Content

Active

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Prompt Templates

Select tenant first

Template Editor

Name

Version

Set as Active

Template Text (safe sections only)

Allowed placeholders: {transcript}, {company_context}, {knowledge_context}, {custom_criteria}
Core prompt (evaluation criteria, JSON schema) is ALWAYS appended from code.

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Recent Jobs

Report API Key

Auto-refresh

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Load tenants to see jobs

Admin: Configure Batch for Tenant

Subscription Tier

Max Files

Retention Days

Worker Replicas

Storage Quota (MB)

Storage Retention Days

Delete oldest files on overflow

Security Summary

Selected tenant-ზე გაჩვენებს key/security სტატუსს.

Select tenant and click load

Usage / Cost Summary

Days

Limit

From Date (optional)

To Date (optional)

Include failed jobs

No usage loaded

By Mode

Audit Explorer

Limit

Offset

Action Type

Actor Type

Access Result

Resource Type

From Date

To Date

Use selected tenant as `tenant_id` filter

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No audit events loaded

Audit Raw JSON

Do not submit PII/PCI data. Internal testing only.