Ward CX Studio

Transcribe, guardrail, and score contact center conversations

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Used for scoring only. STT is separate.

Assessment

Score

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Confidence

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AI Sentiment

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AI Confidence

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Agent

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Topic / Type

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STT / Diarization

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Latency

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Cost

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Categories
Summary

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Recommendations
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Request Trace

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Client Trace
  1. -WaitingClient trace idleidle-
Server Trace
Total: - Steps: - Slowest: -
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Raw JSON

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LLM Raw Response

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Transcript

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Prompt

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Create Tenant

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Edit Tenant

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Knowledge Items
Select tenant first
AI Import (PDF/DOCX/CSV)
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Knowledge Editor

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Prompt Templates
Select tenant first
Template Editor
Allowed placeholders: {transcript}, {company_context}, {knowledge_context}, {custom_criteria}
Core prompt (evaluation criteria, JSON schema) is ALWAYS appended from code.

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Recent Jobs
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Load tenants to see jobs
Admin: Configure Batch for Tenant
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Backoffice Overview

Selected tenant, organization, limits, pricing plan and current billing snapshot in one view.

Select tenant first

Tenant Limits
Select tenant first

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Organization / Route
Waiting for organization context

Organization status is managed here. Billing plan and quotas are managed below in the pricing calculator.

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Organization Billing
Waiting for billing data
No billing utilization loaded
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Billing Plans Catalog
Refresh overview to load billing plans
Pricing Calculator

Configure plan, quotas, and margin. Preview calculates COGS in real time.

Included Quotas
Overage Rates
Limits

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Click Preview to calculate
Raw response
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Org Isolation Mapping

Link selected tenant to organization and manage control-plane route target.

Select tenant first

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Org Route Target

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Security Summary

Selected tenant-ზე გაჩვენებს key/security სტატუსს.

Select tenant and click load
Usage / Cost Summary
No usage loaded
By Mode
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Audit Explorer

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No audit events loaded
Audit Raw JSON
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Scoring Profiles

Select a tenant first, then load their scoring profiles.

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No profiles loaded
Create / Edit Profile

Total max_score must equal 100. Each category needs: key, display_name, max_score, description.

Weight sum: -

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Knowledge Base

Manage knowledge connections and documents for QA evaluation context

Enter KB Admin Key, select a tenant in Admin tab, then click Connect.

Connections

Connect a tenant to view knowledge connections

Search Knowledge Base

Select a tenant to auto-fill Tenant ID fields below.

Dependency Health

Check DB, Redis, Knowbase, Worker, Routes — all in one call.


          


          
          

            
Tenant Context

            
Show full resolution chain: org, Knowbase client_id, secret status, knowledge items, route.

            
            
            
            

          


          
          

            
Knowbase Test

            
Test Knowbase auth + search for any tenant.

            
            
            
            
            
            

          


          
          

            
Knowledge Preview

            
Preview what knowledge package gets sent to LLM during evaluation.

            
            
            
            
            
            

          


          
          

            
Queue / Worker Status

            
RQ queue, workers, pending/failed jobs.

            
            

          


          
          

            
Recent Failures

            
Job failures by tenant and time range.

            

              

              

              
            

            

          


          
          

            
Route Health Sweep

            
Probe all org routes at once and update their health status.

            
            

          


          
          

            
Quick Evaluation Test

            
Run a chat evaluation without uploading audio. Returns full score + prompt.

            
            
            
            
            
            

          


          
          

            
Scoring Profile Preview

            
See how the active scoring profile renders into the LLM prompt.

            
            
            
            

          


          
          

            
Retention Status

            
Check retention settings per tenant or globally.